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We're hiring - IT Helpdesk coordinator

Oct. 13, 2021

Open until filled

Accountabilities

Team IT support 60% 

  • Develops and is responsible for agreed upon IT deliverables on sponsored contracts & grants.
  • Answers team user inquiries regarding computer software or hardware operation to resolve problems.
  • Develops training materials and procedures, or trains users in the proper use of hardware or software.
  • Ensures that WCR staff optimally uses the IT technologies at their disposal.

IT Management 20%

  • Tests, maintains, and monitors and coordinates installation of computer programs and systems, including Dropbox administration.
  • Coordinates and implements security measures to safeguard protected data against accidental or unauthorized use, damage, modification, or disclosure. 

Assistance to US Business Manager 20% 

  • Assists with data entry for a variety of accounting or other team work processes.
  • Assists with the development of IT policies & procedures.. 

Qualifications 

Education 

  • Bachelor's degree

Experience 

  • Experience in working with DropBox, MS Office, Adobe
  • Experience with computer systems, data security and trouble shooting.

Knowledge 

  • English fluency required
  • Spanish proficiency a plus

Skills 

  • Excellent computer skills, especially in MS Office, DropBox and LastPass
  • Responsible and careful IT resource handler
  • Strong organization skills with an eye for detail, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast-paced environment
  • Critical, analytical thinker and problem solver

Abilities 

  • Strong team working attitude
  • Must be self-motivated, organized and able to take initiative
  • Ability to work well independently
  • Ability to work effectively across different cultures and customs

This is a remote position. This position reports directly to the US Business Manager, works closely with the broader WCR team.

Please email Koleen Hall with (1) a cover letter and (2) a CV in English if you think you fit the criteria.

  • Authors: N/A